CUSTOMER CARE
Returns & Refunds
Not quite right? No problem. Here is everything you need to know about returning an item and getting your refund.
At a glance
7-day returns
Return regular-priced items within 7 days of delivery.
Unused & tagged
Items must be unused, in original condition, with all tags intact.
Regular-price only
Sale or discounted items cannot be returned or refunded.
Refund in 14 days
Approved refunds go back to your original payment method within 14 days.
HOW IT WORKS
How to return an item
- 1
Contact us
Email hello@selesaku.my within 7 days of delivery to start your return — we will confirm the return address.
- 2
Pack it up
Make sure the item is unused, in original condition, with all labels and tags intact.
- 3
Ship it back
Use an insured, trackable service. Return shipping cost and risk are yours for size/colour changes.
- 4
Get your refund
After we inspect it, we email you — approved refunds are processed within 14 days.
What can be returned
ELIGIBLE
You can return
- Regular-priced items, within 7 days of delivery
- Unused items in their original condition
- Items with all labels and tags intact
- Exchanges within 7 days (subject to stock & our approval)
- Wrongly shipped orders — we resend the correct item free of charge
NOT ELIGIBLE
We can’t accept
- Sale or discounted merchandise
- Used, worn or washed items
- Items without their original tags or condition
- Anything returned after the 7-day window
We reserve the right to decline returns that do not meet these criteria.
Common questions
You have 7 days from delivery to return regular-priced items in Malaysia.
Need to return something?
Email us at hello@selesaku.my and we will help you start.